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RECRUITMENT FRAUD NOTICE

Supervisor Investment Planning Administration (Hybrid Schedule)

06/25/2026

Locations Hartford, Connecticut

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Job Description

Supervisor Investment Planning Administration (Hybrid Schedule)

06/25/2026

Locations: Hartford, Connecticut

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.


Responsible for the oversight, standardization and best practice implementation for Operations support and administrative functions including payroll processing, estimation and monitoring of labor and materials costs and invoicing. This position is also responsible for supervising and analyzing comprehensive activities assigned to the Finance & Investment Planning Group associated with work order initiating (CT & NH only) and close-out processes, payroll, and payables. This position also supports the financial reporting activities related to specific Operations areas. Designs, modifies, and streamlines the processes and help introduce best practices in all three states to maximum efficiency.

Essential Functions: 

  • Day-to-day supervision of union (MA, CT, NH) and non-union employees in multiple work centers.
  • Oversees, standardizes, and improves Operations administrative functions.
  • Oversees the management and development of Operations administrative staff, including ensuring the correct level of technical skill.
  • Responsible for training and developing other supervisors and union employees on company policies and procedures.
  • Monitors the regions work activities to ensure compliance with established work policies and procedures; makes recommendations for changes and improvements on new or existing work assignments. Supervises and generates workflow processes and procedures.
  • Responsible for creating workflow policies and procedures associated with assigned work from Electric Field Operations, Field Engineering, Electrical Maintenance, Customer Care, Projects, Labor, and Emergency Response Team.
  • Maintains active two-way communications with Operations, Engineering, and other departments.
  • Assist in reviewing and approving ERP Invoices and effectively communicating discrepancies to vendors.
  • Manages and analyzes contract payroll rules and results in payroll system; responsible for resolving payroll issues for all union employees. Trains and develops union employees and management team on contract pay rules. Conducts audits and tests payroll system.
  • Manages, analyzes, approves, assigns, and evaluates comprehensive data with extensive knowledge of numerous company systems including but not limited to Work Management System, DARS, Maximo, Workday, Workforce, C2, RCOS, Power Track, Cascade and Notify and other applicable databases.
  • Assists in monitoring the financial Work Order Models to accurately forecast projected O&M and Capital spending.
  • Assists in analysis of budget, reports, and forecasts and prepares variance analysis, as necessary.
  • Ensure proper accounting is present and documented for budget purposes; works with field operations management to monitor operating area spending to ensure correct accounting of charges to timesheets and work orders.
  • Works closely with the Investment Planning Team Leads and analysts to analyze and maintain any key financial and operating targets throughout the year.
  • Ensures compliance with Sarbanes-Oxley; prepares and reviews analytical and statistical reports for the operations’ area goals and budgetary allocations.
  • Provides reports, projects, and requests such as Property Damage invoice Management, Work Order Closing, Meter Service Exceptions, etc. to meet goal objectives.
  • Analyzes and monitors all emergency response documentation (t-tickets) in BI System. Evaluates and determines if a work order is needed.
  • Makes presentations to upper-level management, as required.
  • Serves as liaison for Operations with Finance & Accounting, Budgeting & Forecasting, Strategic and Long-Range Planning Groups.
  • Sets safety expectations for employees and resolves safety issues and concerns in a timely manner.
  • Serves as Acting Manager, Investment Planning Administration as needed.

Qualification:

Technical Knowledge/Skill:

  • Extensive knowledge of union contract needed to effectively manage and analyze all payroll system rules and results.
  • Focused on providing a high level of internal and external customer satisfaction.
  • Demonstrated high level of competency and ability to select, supervise, train, and develop staff.
  • High proficiency in oral and written communications.
  • Demonstrates initiative, accepts responsibility, holds others accountable.
  • Drives organizational change.
  • Proven analytical skills.
  • Effectively applies knowledge and skills to solve problems and respond promptly, appropriately, and constructively to employees.
  • Ability to build and maintain an engaging environment.
  • Ability to use PC desktop applications (e.g., Word, Excel, and Power Point).
  • High proficiency in Excel.

Education:

  • Associate’s degree in business or the equivalent work experience.

Experience:                             

  • Five (5) plus years of related experience.

#LI-ES3

#custajd 

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$107,420.00-$119,360.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply

Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

About us

We are Eversource

Men at work

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

  • Collaborative
  • Customer Focus
  • Team Player
  • Adaptable
  • Detail Oriented
  • Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

  • Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
  • Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
  • Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Benefits

Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.

Benefits

Career Path

Icon Icon
  • Associates
  • Reps
  • Supervisors
  • Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description

Supervisor Investment Planning Administration (Hybrid Schedule)

06/25/2026

Locations: Hartford, Connecticut

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.


Responsible for the oversight, standardization and best practice implementation for Operations support and administrative functions including payroll processing, estimation and monitoring of labor and materials costs and invoicing. This position is also responsible for supervising and analyzing comprehensive activities assigned to the Finance & Investment Planning Group associated with work order initiating (CT & NH only) and close-out processes, payroll, and payables. This position also supports the financial reporting activities related to specific Operations areas. Designs, modifies, and streamlines the processes and help introduce best practices in all three states to maximum efficiency.

Essential Functions: 

  • Day-to-day supervision of union (MA, CT, NH) and non-union employees in multiple work centers.
  • Oversees, standardizes, and improves Operations administrative functions.
  • Oversees the management and development of Operations administrative staff, including ensuring the correct level of technical skill.
  • Responsible for training and developing other supervisors and union employees on company policies and procedures.
  • Monitors the regions work activities to ensure compliance with established work policies and procedures; makes recommendations for changes and improvements on new or existing work assignments. Supervises and generates workflow processes and procedures.
  • Responsible for creating workflow policies and procedures associated with assigned work from Electric Field Operations, Field Engineering, Electrical Maintenance, Customer Care, Projects, Labor, and Emergency Response Team.
  • Maintains active two-way communications with Operations, Engineering, and other departments.
  • Assist in reviewing and approving ERP Invoices and effectively communicating discrepancies to vendors.
  • Manages and analyzes contract payroll rules and results in payroll system; responsible for resolving payroll issues for all union employees. Trains and develops union employees and management team on contract pay rules. Conducts audits and tests payroll system.
  • Manages, analyzes, approves, assigns, and evaluates comprehensive data with extensive knowledge of numerous company systems including but not limited to Work Management System, DARS, Maximo, Workday, Workforce, C2, RCOS, Power Track, Cascade and Notify and other applicable databases.
  • Assists in monitoring the financial Work Order Models to accurately forecast projected O&M and Capital spending.
  • Assists in analysis of budget, reports, and forecasts and prepares variance analysis, as necessary.
  • Ensure proper accounting is present and documented for budget purposes; works with field operations management to monitor operating area spending to ensure correct accounting of charges to timesheets and work orders.
  • Works closely with the Investment Planning Team Leads and analysts to analyze and maintain any key financial and operating targets throughout the year.
  • Ensures compliance with Sarbanes-Oxley; prepares and reviews analytical and statistical reports for the operations’ area goals and budgetary allocations.
  • Provides reports, projects, and requests such as Property Damage invoice Management, Work Order Closing, Meter Service Exceptions, etc. to meet goal objectives.
  • Analyzes and monitors all emergency response documentation (t-tickets) in BI System. Evaluates and determines if a work order is needed.
  • Makes presentations to upper-level management, as required.
  • Serves as liaison for Operations with Finance & Accounting, Budgeting & Forecasting, Strategic and Long-Range Planning Groups.
  • Sets safety expectations for employees and resolves safety issues and concerns in a timely manner.
  • Serves as Acting Manager, Investment Planning Administration as needed.

Qualification:

Technical Knowledge/Skill:

  • Extensive knowledge of union contract needed to effectively manage and analyze all payroll system rules and results.
  • Focused on providing a high level of internal and external customer satisfaction.
  • Demonstrated high level of competency and ability to select, supervise, train, and develop staff.
  • High proficiency in oral and written communications.
  • Demonstrates initiative, accepts responsibility, holds others accountable.
  • Drives organizational change.
  • Proven analytical skills.
  • Effectively applies knowledge and skills to solve problems and respond promptly, appropriately, and constructively to employees.
  • Ability to build and maintain an engaging environment.
  • Ability to use PC desktop applications (e.g., Word, Excel, and Power Point).
  • High proficiency in Excel.

Education:

  • Associate’s degree in business or the equivalent work experience.

Experience:                             

  • Five (5) plus years of related experience.

#LI-ES3

#custajd 

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$107,420.00-$119,360.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply

Penni McLean Conner is executive vice president at Eversource.

Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.

Five ways we can work together to help communities in need

  • Promote economic justice and stability
  • Reimagine the safety net
  • Respond to the growing eviction crisis
  • Create deeply affordable housing and expand supportive services
  • Increase access to early education.

We're committed to:

  • Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
  • Achieving carbon neutrality in our operations by 2030
  • Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
  • Investing in the innovation of energy infrastructure and new technologies

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