Director, Process Improvement & Operations Technology (hybrid schedule)
08/25/2026Locations Hartford, Connecticut; Dorchester, Massachusetts; Westwood, Massachusetts
Job Description
Director, Process Improvement & Operations Technology (hybrid schedule)
08/25/2026Locations: Hartford, Connecticut; Dorchester, Massachusetts; Westwood, Massachusetts
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
The Director of Process Improvement and Operations Technology is responsible for the strategic direction and oversight of operations technology, process improvement, and quality assurance/quality control (QAQC) within the Operations organization. This role involves overseeing the development and deployment of technology tools and systems to facilitate work completion and enhance technological capabilities; coordinating with various stakeholders including Electric/Gas Operations, Engineering, IT, Finance, Customer Care, Emergency Preparedness, etc. to align on business objectives and priorities for various initiatives and technology implementations; optimizing and memorializing operations processes and procedures; and implementing key performance indicators (KPIs) and QAQC measures to assess and improve operational performance and process adherence.Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
Essential Functions:
Technology Deployment:
- Maximo, MWM, ARCOs & Future Systems: Oversees the development and deployment of operations technologies aimed at enhancing and facilitating efficient company work practices. Continuously evaluates emerging technologies and industry best practices to keep the organization at the forefront of innovation.
- Maintaining and Management of Enterprise Systems & Configurations: Oversees the maintenance and configurations of various enterprise systems, including deployment of mobile devices, troubleshooting, system enhancements, standardization, etc.
- Innovation and Optimization: Leads efforts to integrate new technologies and optimize existing systems to improve operational efficiency and effectiveness.
- Managing and Prioritizing the OPS IT Portfolio: Collaborates with IT and OPS stakeholders to prioritize and manage the OPS IT Portfolio.
Process Improvement:
- Stakeholder Collaboration: Collaborates with key stakeholders to prioritize, and execute initiatives that enhance work practices, processes, and procedures. Utilizes data-driven approaches to identify inefficiencies and implement solutions that improve productivity and reduce costs.
- Process Map Repository Management: Oversees the management of the company's process map repository, ensuring all operations processes are documented, accessible, and continuously reviewed and updating by key stakeholders.
- Support and Enable Innovation: Supports and enables innovation through various means including AI and other automation tools.
Performance Monitoring and Reporting:
- KPIs and Metrics: Monitors key performance indicators (KPIs) and other metrics to assess the effectiveness of engineering and operations activities. Identifies emerging issues and trends, and develops strategic plans to address them, ensuring continuous improvement in operations.
- Strategic Planning: Develops long-term strategies for performance improvement and aligns operational goals with the overall strategic objectives of the organization.
Quality Assurance and Quality Control (QAQC):
- QAQC Protocols and Standards: Develops and implements QAQC protocols and standards to maintain high levels of quality and consistency. Directs comprehensive QAQC assessments to ensure that engineering and operations activities comply with company specifications, processes, and procedures.
- Assessment and Improvement: Analyzes assessment results to identify areas for improvement and implements corrective actions as needed. Ensures QAQC processes are continuously reviewed and updated to reflect best practices and regulatory requirements.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Demonstrated ability to collaborate with key stakeholders and effectively lead the development and implementation of small- and large-scale technology initiatives.
- Proven ability to lead change and influence others in complex technology and/or process environments.
- Thorough knowledge of and experience with deploying change management strategies (communications and training).
- In-depth understanding of industry-leading performance measurement and QAQC methods.
- Strong communication skills, with the ability to work effectively with all levels of the organization.
- Comprehensive knowledge of electric power systems, components, and associated engineering, construction, testing, operating, and maintenance activities.
- Familiarity with federal and state regulatory criteria and industry codes and standards pertaining to electric power systems.
- Understanding of utility regulatory requirements and financial processes.
Education:
- Bachelor’s degree in Engineering, Business, or a related discipline.
- Advanced degree or MBA is preferred.
Experience:
- Minimum of 12 years’ experience in the technical, operations, or engineering aspects of the electric utility industry, with a strong background in utility operations or engineering.
Licenses & Certifications:
- None Required
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $194,600-$216,300.
#LI-ES3
#corpajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$194,670.00-$216,300.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.
Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.
About us
We are Eversource
Success Profile
What makes a successful Corporate member?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.
Employee Testimonials
Kara, Manager of Financial
Planning & Budgets
Meet Kara
“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting. It was an easy decision to work here because I felt the culture was a perfect fit for me. Eversource puts its customers and employees first and I find there is a great work life balance here.
In my current role as Manager of Financial Planning & Budgets, I support multiple organizations to help them achieve their business objectives, strategic initiatives, and remain on track with their budget goals. While doing so, I learn a lot about different organizations and get to work with a diverse group of individuals. There is so much to learn about Eversource and the Utility industry and I continue to be challenged and learn something new every day.”
Job Description
Director, Process Improvement & Operations Technology (hybrid schedule)
08/25/2026Locations: Hartford, Connecticut; Dorchester, Massachusetts; Westwood, Massachusetts
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
The Director of Process Improvement and Operations Technology is responsible for the strategic direction and oversight of operations technology, process improvement, and quality assurance/quality control (QAQC) within the Operations organization. This role involves overseeing the development and deployment of technology tools and systems to facilitate work completion and enhance technological capabilities; coordinating with various stakeholders including Electric/Gas Operations, Engineering, IT, Finance, Customer Care, Emergency Preparedness, etc. to align on business objectives and priorities for various initiatives and technology implementations; optimizing and memorializing operations processes and procedures; and implementing key performance indicators (KPIs) and QAQC measures to assess and improve operational performance and process adherence.Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
Essential Functions:
Technology Deployment:
- Maximo, MWM, ARCOs & Future Systems: Oversees the development and deployment of operations technologies aimed at enhancing and facilitating efficient company work practices. Continuously evaluates emerging technologies and industry best practices to keep the organization at the forefront of innovation.
- Maintaining and Management of Enterprise Systems & Configurations: Oversees the maintenance and configurations of various enterprise systems, including deployment of mobile devices, troubleshooting, system enhancements, standardization, etc.
- Innovation and Optimization: Leads efforts to integrate new technologies and optimize existing systems to improve operational efficiency and effectiveness.
- Managing and Prioritizing the OPS IT Portfolio: Collaborates with IT and OPS stakeholders to prioritize and manage the OPS IT Portfolio.
Process Improvement:
- Stakeholder Collaboration: Collaborates with key stakeholders to prioritize, and execute initiatives that enhance work practices, processes, and procedures. Utilizes data-driven approaches to identify inefficiencies and implement solutions that improve productivity and reduce costs.
- Process Map Repository Management: Oversees the management of the company's process map repository, ensuring all operations processes are documented, accessible, and continuously reviewed and updating by key stakeholders.
- Support and Enable Innovation: Supports and enables innovation through various means including AI and other automation tools.
Performance Monitoring and Reporting:
- KPIs and Metrics: Monitors key performance indicators (KPIs) and other metrics to assess the effectiveness of engineering and operations activities. Identifies emerging issues and trends, and develops strategic plans to address them, ensuring continuous improvement in operations.
- Strategic Planning: Develops long-term strategies for performance improvement and aligns operational goals with the overall strategic objectives of the organization.
Quality Assurance and Quality Control (QAQC):
- QAQC Protocols and Standards: Develops and implements QAQC protocols and standards to maintain high levels of quality and consistency. Directs comprehensive QAQC assessments to ensure that engineering and operations activities comply with company specifications, processes, and procedures.
- Assessment and Improvement: Analyzes assessment results to identify areas for improvement and implements corrective actions as needed. Ensures QAQC processes are continuously reviewed and updated to reflect best practices and regulatory requirements.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Demonstrated ability to collaborate with key stakeholders and effectively lead the development and implementation of small- and large-scale technology initiatives.
- Proven ability to lead change and influence others in complex technology and/or process environments.
- Thorough knowledge of and experience with deploying change management strategies (communications and training).
- In-depth understanding of industry-leading performance measurement and QAQC methods.
- Strong communication skills, with the ability to work effectively with all levels of the organization.
- Comprehensive knowledge of electric power systems, components, and associated engineering, construction, testing, operating, and maintenance activities.
- Familiarity with federal and state regulatory criteria and industry codes and standards pertaining to electric power systems.
- Understanding of utility regulatory requirements and financial processes.
Education:
- Bachelor’s degree in Engineering, Business, or a related discipline.
- Advanced degree or MBA is preferred.
Experience:
- Minimum of 12 years’ experience in the technical, operations, or engineering aspects of the electric utility industry, with a strong background in utility operations or engineering.
Licenses & Certifications:
- None Required
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $194,600-$216,300.
#LI-ES3
#corpajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$194,670.00-$216,300.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor