Senior Supervisor-System Operations Procedures (HYBRID)

03/20/2026

Locations: East Berlin, Connecticut; Dorchester, Massachusetts; Manchester, New Hampshire

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position:
Supervise the creation and maintenance of transmission and distribution System Operations Procedures for CT, MA and NH. Supervise and oversee at least 2 FTE exempt and/or non-exempt employees in the daily operations of the department. Interview, select and train staff. Responsible for evaluating employee performance and recommending merit increases and incentive awards.

Essential Functions: 

• Supervise the development, revision and publishing of system operating procedures in CT, MA and NH.
• Liaise with System Operations Control Center management, adjacent Local Control Centers, Eversource and member participant engineering groups to ensure changes in electric system configuration and operating practice are reflected in system operating procedures accurately and expeditiously.
• Liaise with Eversource compliance, ISO-NE and other external groups to identify procedure and regulatory changes and oversee necessary modifications to System Operations procedures.
• Ensure correct and consistent implementation of system operations procedures by system operators in CT, MA and NH and communicate deficiencies to operations management.
• Evaluate capital project work and determine impact to operating instructions.
• Maximize standardization of system operating procedures across System Operations Control Centers in CT, MA and NH.
• Represent System Operations Procedures at meetings, on committees and at conferences.
• Supervise, coach and review the performance of System Operations Procedures personnel.
• Assess the need for and oversee implementation of programs to ensure System Operations Procedures personnel possess the necessary technical and behavioral skills for individual and group success.
• Assist operations management in the coordination of response to system emergencies and participate on event review teams and incident analyses as requested by operations management

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Knowledge of transmission and distribution electric system operations.
• Knowledge of equipment thermal limits and limiting components.
• Knowledge of functions of the various components that make up the Eversource electric system.
• Thorough knowledge of NERC Reliability Standards, OSHA regulations and other regulatory requirements.
• Communicate and work effectively with personnel at various levels within Eversource, ISO-NE, ISO-NE satellites, participant companies, non-utility generators and neighboring utilities.
• Read and interpret electrical schematic diagrams.
• Strong written and oral communication skills.
• Strong analytical skills.
• Proficient with the Microsoft Office Suite.

Education:

• Bachelor’s degree in Electrical Engineering, Technology, or related discipline, or an equivalent combination of education and experience

Experience:                              

• Ten years of related experience in electric power distribution, transmission or generation.
• Four years' experience as a System Operator preferred.
• Four years' experience as a procedure writer or supervising a procedure writing group preferred.
• One year experience supervising others preferred.

Licenses & Certifications:

• Valid motor vehicle operator’s license.
• NERC Transmission Operator or higher certification (or obtain within 6 months).

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Please submit a resume with your application.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$149,600.00-$166,220.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor