IT Lead Architect, Enterprise Monitoring (Hybrid)
12/19/2025Locations East Berlin, Connecticut; Westwood, Massachusetts; Manchester, New Hampshire
Job Description
IT Lead Architect, Enterprise Monitoring (Hybrid)
12/19/2025Locations: East Berlin, Connecticut; Westwood, Massachusetts; Manchester, New Hampshire
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.Role and Scope of Position:
The Lead Architect, Enterprise Monitoring owns Application Monitoring Core Platform and as a subject matter expert, drives Eversource’s Application Monitoring standards, processes and best practices for solution design and development along with driving road maps and lifecycle management. This position requires technical experience, problem solving skills and leadership to help advance and mature Enterprise Monitoring practice in the organization.
Essential Functions:
- Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management to streamline processes, reduce costs, and drive maturity.
- Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions.
- Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture, evaluate monitoring needs/risk assessment and recommend appropriate Monitoring solutions that are best FIT (impactful and visible) ensuring high system reliability.
- Responsible for Operationalization and execution of monitoring activities within the IT product line teams.
- Partner with Infrastructure Team for technical support and necessary integration to strengthen observability. Additionally, partner with IT Security for similar integration and enablement of capabilities where feasible.
- Standardize Tools at each architecture layer to maximize capabilities and optimize operations.
- Bring information together on a single pane of glass to enable observability, with persona-based dashboards to provide the right insights for different stakeholders.
- Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency.
- Provide technical direction on best practices, design considerations, including performance, scalability, and maintainability.
- Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity.
- Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.).
- Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis etc.
- Collaborate across IT, Business and Production Support Team to support key business programs & initiatives.
- Communicate status and operational health to all stakeholders.
- Research, review, recommend, and implement best practices and trends seen in the industry as applicable.
- Lead Community of practice and Federated Developers to mature the program.
- Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Proven experience as Reliability and Observability Leader with a hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level.
- Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, etc. is mandatory.
- Automation skills (PowerShell, Bash, Python etc.) is required.
- Experience with Azure Cloud Technologies a must.
- Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred.
- Proven experience in Agile.
- Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs.
- Experience in driving technology capability strategy and roadmap.
- Attention to detail.
- Continuous learning in emerging technology trends and tools
- Excellent communication, presentation, and written skills
- Excellent understanding of industry standards and technology trends
- Problem Solver, Team Player, and a proven leader
- Utility Space experience a plus
- Experience working with onsite and offshore resources.
Education:
- Bachelor’s Degree in STEM Program from an accredited College/University or equivalent experience.
Experience:
- A minimum of 8 years of leading design, development and implementation of Application and Infrastructure Monitoring Solutions and Capabilities and setting core standards and processes.
Licenses & Certifications:
- Certification in Observability and Reliability related Tools and Technologies strongly preferred
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
#corpajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$132,750.00-$147,500.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Overview
Eversource is always looking for employees who share the values that help make us one of the leading energy companies in the country. Our Corporate areas work collaboratively and strategically with all areas of the business to set policy and drive strategic direction. We create value for our business areas by delivering consistent, quality, cost-effective services, and leading change to build a more engaged workplace and a performance culture. You'll have a variety of opportunities to further your career. We have a great working environment, excellent compensation and benefit programs, and opportunities for growth and development.
Learn more about careers in IT, Finance/Accounting, Legal, Human Resources and Corporate Relations.
About us
We are Eversource
Success Profile
What makes a successful Corporate member?
Check out the top traits we're looking for and see if you have the right mix.
- Collaborative
- Customer Focus
- Team Player
- Adaptable
- Detail Oriented
- Positive
Culture
Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.
We will achieve this by embracing perspectives our employees bring to the table. We are committed to:
- Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
- Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
- Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.
Over the past year, Eversource and employees contributed:
103 events with more than 23,000 hours and 4,900 employees—that's what Eversource volunteers accomplished in 2021 to help our communities across CT, NH, and MA. Whether it was collecting food for the holidays, passing out food in a local kitchen, or pulling trash out of the Connecticut River, we were there. Take a look at some highlights in this video.
Employee Testimonials
Kara, Manager of Financial
Planning & Budgets
Meet Kara
“I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting. It was an easy decision to work here because I felt the culture was a perfect fit for me. Eversource puts its customers and employees first and I find there is a great work life balance here.
In my current role as Manager of Financial Planning & Budgets, I support multiple organizations to help them achieve their business objectives, strategic initiatives, and remain on track with their budget goals. While doing so, I learn a lot about different organizations and get to work with a diverse group of individuals. There is so much to learn about Eversource and the Utility industry and I continue to be challenged and learn something new every day.”
Job Description
IT Lead Architect, Enterprise Monitoring (Hybrid)
12/19/2025Locations: East Berlin, Connecticut; Westwood, Massachusetts; Manchester, New Hampshire
Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.Role and Scope of Position:
The Lead Architect, Enterprise Monitoring owns Application Monitoring Core Platform and as a subject matter expert, drives Eversource’s Application Monitoring standards, processes and best practices for solution design and development along with driving road maps and lifecycle management. This position requires technical experience, problem solving skills and leadership to help advance and mature Enterprise Monitoring practice in the organization.
Essential Functions:
- Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management to streamline processes, reduce costs, and drive maturity.
- Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions.
- Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture, evaluate monitoring needs/risk assessment and recommend appropriate Monitoring solutions that are best FIT (impactful and visible) ensuring high system reliability.
- Responsible for Operationalization and execution of monitoring activities within the IT product line teams.
- Partner with Infrastructure Team for technical support and necessary integration to strengthen observability. Additionally, partner with IT Security for similar integration and enablement of capabilities where feasible.
- Standardize Tools at each architecture layer to maximize capabilities and optimize operations.
- Bring information together on a single pane of glass to enable observability, with persona-based dashboards to provide the right insights for different stakeholders.
- Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency.
- Provide technical direction on best practices, design considerations, including performance, scalability, and maintainability.
- Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity.
- Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.).
- Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis etc.
- Collaborate across IT, Business and Production Support Team to support key business programs & initiatives.
- Communicate status and operational health to all stakeholders.
- Research, review, recommend, and implement best practices and trends seen in the industry as applicable.
- Lead Community of practice and Federated Developers to mature the program.
- Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
- Proven experience as Reliability and Observability Leader with a hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level.
- Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, etc. is mandatory.
- Automation skills (PowerShell, Bash, Python etc.) is required.
- Experience with Azure Cloud Technologies a must.
- Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred.
- Proven experience in Agile.
- Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs.
- Experience in driving technology capability strategy and roadmap.
- Attention to detail.
- Continuous learning in emerging technology trends and tools
- Excellent communication, presentation, and written skills
- Excellent understanding of industry standards and technology trends
- Problem Solver, Team Player, and a proven leader
- Utility Space experience a plus
- Experience working with onsite and offshore resources.
Education:
- Bachelor’s Degree in STEM Program from an accredited College/University or equivalent experience.
Experience:
- A minimum of 8 years of leading design, development and implementation of Application and Infrastructure Monitoring Solutions and Capabilities and setting core standards and processes.
Licenses & Certifications:
- Certification in Observability and Reliability related Tools and Technologies strongly preferred
Working Conditions:
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.
#corpajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:
$132,750.00-$147,500.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
