Claims Analyst – First Party (Subrogation) (Hybrid Schedule)

03/30/2026

Locations: East Berlin, Connecticut

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

The Claims Analyst (First Party) is responsible for investigating, evaluating, negotiating, and resolving first-party property damage and subrogation claims through final disposition, within established authority levels. This role requires sound judgment, strong analytical skills, and effective communication to protect the Company’s financial interests.

Essential Functions

• Evaluates liability and communicates company position to the party responsible for causing damage to company property, or their insurance carrier.

• Investigate and resolve first-party property damage and subrogation claims within assigned authority and experience level.

• Coordinate assigned litigation and collaborate with outside counsel in support of property damage recovery efforts.

• Represent the Company in court proceedings involving facilities and property damage claims, as required.

• Maintain a working knowledge of applicable statutes, case law, regulations, and industry best practices.

• Support the Insurance Team in the collection, review, and administration of Certificates of Insurance.

Qualifications

Technical Knowledge & Skills:

• Strong quantitative and qualitative analytical skills

• Developing problem-solving and decision-making abilities

• Customer-focused mindset with professional judgment

• Interaction skills including the ability to work effectively with others in atmospheres that are sometimes stressful and oppositional

• Strong written and verbal communication skills, with the ability to convey complex information clearly

• Initiative, accountability, and personal ownership of work

• Ability to multitask and manage shifting priorities in a fast-paced environment

• Proficiency in computerized business systems

• Demonstrated proficiency with Microsoft Office applications, particularly Word and Excel

• Strong interpersonal, communication, and telephone skills

Education:

• Bachelor’s degree or equivalent combination of education and relevant work experience.

Experience:

• A minimum of one (1) or more years of claims handling experience or related collections experience is required.

• Three (3) or more years claims experience is preferred.

• Knowledge of gas and electric distribution systems is also preferred.

Licenses & Certifications:

• Connecticut Casualty Adjuster’s License required, or ability to obtain within one (1) year of hire

• Valid motor vehicle driver’s license

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$77,420.00-$86,020.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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