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RECRUITMENT FRAUD NOTICE

Administrative Assistant (Hybrid)

03/13/2026

Locations East Berlin, Connecticut

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Job Description

Administrative Assistant (Hybrid)

03/13/2026

Locations: East Berlin, Connecticut

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position:
Performs varied, complex and confidential secretarial and administrative work, requiring initiative, judgment and a broad knowledge of Company organization, policies, practices and procedures. Acts for the principal in matters not requiring his/her presence. May guide and direct other secretarial/clerical personnel in the performance of delegated assignments.

Essential Functions: 

  • Plans setup for and types of correspondence, reports, records, speeches and various other materials, some of a complex and confidential nature, from source documents.
  • Acknowledges correspondence, initiates inquiries and secures information; drafts and composes letters as directed.
  • Prepares and processes various forms and reports such as time sheets, expense reports, authorizations for payment, purchase requisitions, vacation schedules, vehicle reports, etc.
  • Obtains and assembles statistical and other information; compiles and computes data; prepares various important, regular and special reports, statements, summaries, tabulations and schedules, some of a complex or technical nature.
  • Provides answers to callers concerning established Company policies associated with the work of the office or positions on public matters.
  • Sets up and maintains confidential and critical records, files and manuals.
  • Receives and distributes mail, prioritizing correspondence, investigating and following up as required.
  • Receives visitors and responds to their inquiries.
  • Arranges appointments, meetings and travel schedules; maintains principal's calendar.
  • Follows up on information needed from subordinates within the principal's jurisdiction for inclusion in reports, presentations or special assignments. Ensures that data submitted by others is complete, in proper format and on time.
  • Coordinates administrative/secretarial aspects of various programs, relative to principal's involvement.
  • Prepares and reviews documentation for budgets and forecasts from source documents.
  • Keeps the principal informed of activities and problems falling under his/her jurisdiction.
  • Accounts for the principal in matters not requiring his/her presence and relieves the principal of designated administrative details.
  • May perform secretarial/clerical duties for others in addition to the principal, or in the absence of the assigned secretary.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Ability to draft and compose correspondence for principal's signature. 
  • Proficiency with Microsoft Office Suite.

Education:

  • High school diploma with specialization in business courses or the equivalent.                  

Experience:   

  • A minimum of Four (4) years of related experience is required. 
  • Previous Facilities experience is preferred.              

Licenses & Certifications:

  • None

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

  • N/A

#custajd

#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$68,150.00-$75,720.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply

Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

About us

We are Eversource

Men at work

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

  • Collaborative
  • Customer Focus
  • Team Player
  • Adaptable
  • Detail Oriented
  • Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

  • Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
  • Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
  • Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Benefits

Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.

Benefits

Career Path

Icon Icon
  • Associates
  • Reps
  • Supervisors
  • Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description

Administrative Assistant (Hybrid)

03/13/2026

Locations: East Berlin, Connecticut

Eversource will not offer immigration-related sponsorship for this position.  Applicants who require immigration sponsorship—either now or in the future—should not apply.  This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Role and Scope of Position:
Performs varied, complex and confidential secretarial and administrative work, requiring initiative, judgment and a broad knowledge of Company organization, policies, practices and procedures. Acts for the principal in matters not requiring his/her presence. May guide and direct other secretarial/clerical personnel in the performance of delegated assignments.

Essential Functions: 

  • Plans setup for and types of correspondence, reports, records, speeches and various other materials, some of a complex and confidential nature, from source documents.
  • Acknowledges correspondence, initiates inquiries and secures information; drafts and composes letters as directed.
  • Prepares and processes various forms and reports such as time sheets, expense reports, authorizations for payment, purchase requisitions, vacation schedules, vehicle reports, etc.
  • Obtains and assembles statistical and other information; compiles and computes data; prepares various important, regular and special reports, statements, summaries, tabulations and schedules, some of a complex or technical nature.
  • Provides answers to callers concerning established Company policies associated with the work of the office or positions on public matters.
  • Sets up and maintains confidential and critical records, files and manuals.
  • Receives and distributes mail, prioritizing correspondence, investigating and following up as required.
  • Receives visitors and responds to their inquiries.
  • Arranges appointments, meetings and travel schedules; maintains principal's calendar.
  • Follows up on information needed from subordinates within the principal's jurisdiction for inclusion in reports, presentations or special assignments. Ensures that data submitted by others is complete, in proper format and on time.
  • Coordinates administrative/secretarial aspects of various programs, relative to principal's involvement.
  • Prepares and reviews documentation for budgets and forecasts from source documents.
  • Keeps the principal informed of activities and problems falling under his/her jurisdiction.
  • Accounts for the principal in matters not requiring his/her presence and relieves the principal of designated administrative details.
  • May perform secretarial/clerical duties for others in addition to the principal, or in the absence of the assigned secretary.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

  • Ability to draft and compose correspondence for principal's signature. 
  • Proficiency with Microsoft Office Suite.

Education:

  • High school diploma with specialization in business courses or the equivalent.                  

Experience:   

  • A minimum of Four (4) years of related experience is required. 
  • Previous Facilities experience is preferred.              

Licenses & Certifications:

  • None

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

  • N/A

#custajd

#LI-ES3

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$68,150.00-$75,720.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Apply

Penni McLean Conner is executive vice president at Eversource.

Bob Giannino is CEO at United Way of Massachusetts Bay and Merrimack Valley.

Five ways we can work together to help communities in need

  • Promote economic justice and stability
  • Reimagine the safety net
  • Respond to the growing eviction crisis
  • Create deeply affordable housing and expand supportive services
  • Increase access to early education.

We're committed to:

  • Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
  • Achieving carbon neutrality in our operations by 2030
  • Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
  • Investing in the innovation of energy infrastructure and new technologies

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