Chasity has worked in the customer service field for 11 years —her entire career. While at Eversource, she has served on the front lines with kindness and compassion, reassuring customers experiencing outages and helping to gather vital information for crews in the field. Eversource employees like Chasity are the first voice our customers hear when they call for help. Through quick thinking and a deep knowledge of the business, our customer service representatives help resolve problems and empower customers with ways to reduce energy costs through energy efficiency.
“The best part of my job is helping people when they call,” says Chasity. “The hardest part is during storms and an elderly person calls because they’re out of power. I just want to turn it back on for them right away. I can’t do that, but I can explain how the process of restoring power works, which really helps them understand and lets them know they haven’t been forgotten.”