Jaclyn–Customer Group

Every day, Jaclyn proves her talent and commitment by serving on our front lines with kindness and compassion, reassuring customers who are experiencing outages and helping to gather vital information for our crews in the field. Though Jaclyn humbly says she believes her entire team goes the extra mile to assist customers, she admits, “It’s rewarding to bring a sense of understanding to customers and help them solve their problems. I recently helped an elderly man who had questions about his account for over 45 minutes. He was so thankful for my patience, and for explaining everything in a way he could understand, that he called me his angel.”