At Eversource, you’ll find an entire organization rising to the challenge. Diverse, empowered employees who are visible partners and leaders in support of our communities, strong stewards of the environment and dedicated customer service champions. Employees who put their heart and soul into their job, who aren’t afraid to innovate and lead the way and who safely and efficiently deliver clean energy to the region.
"The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. "I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community."
"I love that my job keeps me on the go and no day is ever the same. Every day I get to work closely with municipal leaders and make sure their needs are being met – leveraging those relationships to work towards a better tomorrow for every community we serve."
Meet Nicole - mom, community volunteer, and one of our Siting and Construction Services Specialists. On any given day you can find Nicole providing reliability project updates to community leaders and town officials, connecting with local residents and business owners at an open house, or sharing her experience working at Eversource with students at a college career fair. "I’m glad to help the communities we serve,” said Nicole. "It’s empowering to be part of a team that’s working on projects to improve reliability for our customers while modernizing the grid.
"The best part of my job is helping people when they call,” says Customer Service Representative Chasity. "The hardest part is during storms and an elderly person calls because they’re out of power. I just want to turn it back on for them right away. I can’t do that, but I can explain how the process of restoring power works, which really helps them understand and lets them know they haven’t been forgotten."
Every day, Jaclyn proves her talent and commitment by serving on our front lines with kindness and compassion, reassuring customers who are experiencing outages and helping to gather vital information for our crews in the field. Though Jaclyn humbly says she believes her entire team goes the extra mile to assist customers, she admits, "It’s rewarding to bring a sense of understanding to customers and help them solve their problems. I recently helped an elderly man who had questions about his account for over 45 minutes. He was so thankful for my patience, and for explaining everything in a way he could understand, that he called me his angel.”
Tim doesn’t let blindness interfere with success. He should know; he’s one of the top customer service representatives at Eversource. He credits that success with a belief in hard work, perseverance, and the training he received from the Carroll Center. Tim is a Sr. Customer Service Representative. He has been with Eversource serving our customers since 2008. He learned JAWS, "Job Access With Speech” at the Carroll Center. JAWS is a computer screen reader program for Microsoft Windows that allows blind and visually impaired users to read the screen with a text-to- speech output. "Technology has made so many things accessible and attainable for people who are blind
An avid braille enthusiast, Tim won the Braille Challenge twice at The Carroll Center, and went on to compete in two national challenges. "I believe thoroughly in the importance of knowing braille,” he said. "As a matter of fact, I use braille daily in my job. Sometimes we are required to use specific scripts when responding to customers’ concerns. I keep mine in braille in a 3-ring-binder on my desk along with notes from meetings. I have a PAC Mate with a braille display that I use to take notes in meetings. I can refer back to my notes in braille.”
Tim was promoted in 2017 and provides one-on-one guidance to representatives and handles escalated phone calls. Tim was recently awarded the 2017 Employee of the Year by Work Without Limits. Please view this video to learn more about his accomplishments. https://youtu.be/9fBQk8gjjwo
"Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment’s notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room."
Dan’s main focus at Eversource is working with our large Commercial and Industrial customer base to save energy through projects such as lighting retrofits, Variable Speed Drives (VSD), and HVAC Control Measures. According to Dan, “we are thought of as a valuable resource by our customers thinking of engaging in any energy efficiency projects."
Away from work, Dan is an equally focused and dedicated runner—always pushing himself through tough training runs, hoping to beat his best marathon and half-marathon race times. “Juggling work, family and an intense training program is definitely challenging,” he says, “but the feeling you have when you cross the finish line is incredible."
"Helping the environment is important to me, and I think the best place to start is your own home. I love getting to work with customers to identify all the ways they can lower their energy usage and environmental impact."
Rob’s commitment to the environment extends beyond his role as one of our Environmental Coordinators. Rob is also a leader of our employee Green Team and organizes quarterly recycling initiatives. “My passion for caring for the environment really began when I became a father. I care about my kids future and the world they’ll live in."
What do running and energy savings have in common? They’re both passions of Amy, a Customer Engagement Strategy Supervisor in our Energy Efficiency Department. Amy works to create unique and engaging ways to help our customers save money and energy. Check out this recent blog post to find out why she’s one of our rising stars!
Since starting with the company as an engineer fresh out of WPI, Justin has had many exciting opportunities to contribute in meaningful ways on numerous company projects and initiatives. According to Justin, “Eversource is a fantastic place to work because it’s easy to find mentors and managers that have open-door policies and are willing to actively teach employees.”
From managing a $150 million renewable energy portfolio to closely working with governmental agencies on public policy initiatives such as solar development, Justin’s career has already offered him the ability to grow as an employee and gain a deep understanding of the energy industry. “The energy industry is constantly changing,” says Justin, “and I’m proud to be with Eversource because we are acting as a leader by embracing the move to the new clean energy economy that is customer—and technology-focused.” Today, Justin is leading part of the Northern Pass Transmission project, a 1,090 MW transmission line that will bring renewable energy from Canada into New England. He is also actively involved with offshore wind, battery storage and electric vehicle projects.
"I joined Eversource 11 years ago as an intern in the Accounting division and then full time after graduating from Roger Williams University with a degree in Accounting. It was an easy decision to work here because I felt the culture was a perfect fit for me. Eversource puts its customers and employees first and I find there is a great work life balance here.
In my current role as Manager of Financial Planning & Budgets, I support multiple organizations to help them achieve their business objectives, strategic initiatives, and remain on track with their budget goals. While doing so, I learn a lot about different organizations and get to work with a diverse group of individuals. There is so much to learn about Eversource and the Utility industry and I continue to be challenged and learn something new every day."
"I joined Eversource in the hopes to grow and become more than what’s expected. To challenge myself in an environment, work family oriented, and most importantly an accounting method that took me out of my comfort zone. To grow, better yet define who I will be, and this has streamed my ambition to explore and introduce my skillsets to become an asset to the company. I am me, I am different in all aspects, I will continue to learn and grow. Most importantly I will push for change, more modern development to catchup to the forever changing era. I am Manius, l Staff Accountant in Plant Accounting and a Co-Lead to the Multicultural BRG, my head held high with respect to everyone."
“Eversource is a great place to work for anyone who thrives on a challenge and enjoys working in a fast-paced environment. Throughout the course of my career, I have been exposed to many different areas of the business and worked collaboratively with people of diverse backgrounds, skill sets and levels of experience to drive change and enhance business processes throughout the company.
I started my career as an application developer and over the years I have worked in various different leadership roles within IT. The thing I like most about Eversource is the culture of continuous improvement through innovative change. I also like the fact that Eversource takes a vested interest in its employees; and has provided opportunities that have allowed me to enhance my career and further my personal development.”
I came to Eversource looking for a challenging environment that would allow me to make an impact to both the company and the community. The diverse culture and collaborative mindset propel us in directions that other companies simply cannot go. The company’s focus on community and giving back allows us to stay connected to those we serve. This rare combination makes every day more fun than the last.
Holly turned her degree in Mechanical Industrial Engineering into a career as an Engineer at Eversource. She also has a unique advantage of having spent time in the field as an on-call supervisor working on the electrical system alongside the same crews she now guides from the dispatch center. According to her colleagues, “Holly is an excellent dispatcher—cool under pressure and ready to make critical decisions affecting the safety of the crews and reliability of the electrical system, while making sure power is restored quickly and safely to our customers."
A native of the Dominican Republic, Miguel immigrated to the U.S. in 2008. He self-studied English while working seven days a week as a cook. Prior to joining Eversource in 2011, he enrolled in an engineering development program where he gained experience in several operating areas, including meter services, instrumentation and regulation, and LNG operations.
Miguel says he is thankful for the opportunities he’s been given to develop and grow professionally at Eversource and praises his management team “for being supportive and appreciative of my work since day one.” While at Eversource, Miguel says he has acquired a deeper understanding of the role of local distribution companies in the energy sector as they interact with state and federal regulatory entities. And today, he proudly serves on Eversource’s Massachusetts Diversity and Inclusion Council, while also taking advantage of the company’s reimbursement program as he works toward his MBA at the University of Massachusetts Lowell.
Everett is part of our team of engineers collaborating to solve for the future energy needs of New England. "I’ve always loved problem solving and have been interested in the evolution in the power industry. Working at Eversource has given me the chance to make a positive contribution to how the electric grid will operate in the future."
After studying Power Systems at Northeastern University, Ling knew she was ready for a career in energy industry. From transmission line projects to battery storage, Ling is part of a team of innovative engineers who are looking ahead and constantly thinking about our future energy needs. “When I drive through Boston and see all the lights, I’m reminded of the importance of the work we all do,” shared Ling. “Our work can be challenging, but being a part of a great team makes it that much more rewarding.
Matt says he always wanted to be a Lineworker. He gets to be outside, meet new people, work at various sites and solve different challenges every day. According to Matt, the best part of his job is that every day is different. “I can work on a variety of things from service, line extension or do underground work.” Yet, whatever the task, he says safety is always top of mind here at Eversource and he likes that he can utilize what he learns on the job and apply it to his home. Matt’s advice to new Lineworkers is “pay attention, be careful, and embrace the lifestyle because the rewards are worth it!” Matt also says he enjoys the camaraderie that exists among coworkers at Eversource. “My team is not only a great group to work with, we also enjoy time together outside of work, whether it’s playing in pick-up hockey games or getting together for golf tournaments."
Brendan has worked in our growing Gas division for almost three years and says he really likes the flexibility and variety of working for Eversource. He started as a Distribution Support Technician, then became a Maintenance Technician in Gas Supply, and now he’s a Distribution Technician. “The awesome part about my job is that you have so many different options and avenues you can pursue,” he says. “You're not just tied to one type of work. I can be repairing a main leak one minute, then installing a new gas service to someone’s home or tapping elevated pressure gas mains the next.” Brendan says he also enjoys the benefits, job security and especially the people here at Eversource. “The people are pretty awesome—there’s an eclectic mix on the team and we all get along inside and outside of work."
limbing into a manhole is second nature for Andre, who has been a cable splicer for 27 years and working for us for nine years. Cable splicing is joining two electric cables together that involves cutting the cable, stripping the wire, and then reattaching it again. Andre spends his days either upgrading, repairing, or installing new underground equipment for business and residential customers.
Emily, a Procurement Category Lead, recently graduated from the Greater Manchester Chamber’s “Leadership Greater Manchester” program. This rigorous 9-month program is designed to recognize and nurture existing leadership talents from diverse sectors of the surrounding areas and expose them to the challenges, opportunities, and current issues affecting the greater Manchester community. This is one of many career development opportunities employees at Eversource have available to them.
My internship at Eversource in the Grid Modernization department was nothing short of amazing. My thoughts, opinions, and ideas were always valued and then some. My work was always meaningful and challenging enough to keep me interested and eager to learn more about the Electric Utility. As an engineer you never stop learning, and working along side all people of many different backgrounds and knowledge makes being a part of this company just that much better! Because of my experience, I joined Eversource as an Associate Engineer after Graduation.
Lian interned in our Media Relations department and produced content for our social media channels! Lian is from Wellesley College in MA and is majors in psychology with a minor in African Studies. "I love the fast paced, dynamic environment at Eversource. It keeps me intrigued and on my toes,” said Lian. “The team is incredible. Just these few weeks have been full of memorable moments with my colleagues. I’ve learned the tools of crafting meaningful connections and how to foster those relationships."