Job Description

Supervisor, AMI Network

03/26/2026

Locations: Dorchester, Massachusetts; Hyde Park, Massachusetts; Somerville, Massachusetts

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

The AMI (Advanced Metering Infrastructure) Network Engineer is responsible for design, maintenance, and operational performance of Eversource’s AMI network systems. This individual should:

Enjoy problem solving complex wireless network issues.
Be familiar with wireless signal analyzers, RF design software, and wireless communication hardware/tooling.
Feel comfortable working with third parties to design and build solutions to unique areas, allowing wireless signal penetration.

Essential Functions:

Create/review/revise network designs to ensure they meet Eversource’s AMI system performance requirements.
Ensure projects and assignments are completed safely, efficiently, on time and within the established budgets.
Ensure vendor work is completed in compliance with design specifications. Review/approve contractor and vendor invoices.
Manage and support initial and ongoing testing of the AMI network.
Coordinate with Eversource IT/Communications to manage network backhaul.
Analyze, identify, and resolve backhaul issues.
Lead projects to upgrade, optimize, and expand the AMI network to keep up with new customer construction and evolving AMI system needs.
Coordinate and supervise field construction and maintenance of AMI network assets/infrastructure.
Perform office and field troubleshooting of AMI network equipment.
Provide input to improve processes for monitoring and maintaining the AMI network.
Understand and ensure compliance with requirements and standards set forth by industry organizations and regulatory bodies such as FCC, IEEE, etc.
Provide on-call support for emergency situations and critical network failures.
Develop and implement preventive maintenance programs to minimize downtime and extend equipment lifespan.
Ensure all documentation complies with company standards.
Stay updated on industry trends, new technologies, and best practices to enhance network performance.
Participate in strategic planning and contribute to the development of long-term goals for the AMI network

Qualifications:

Technical Knowledge/Skill:

Comprehensive understanding of the design, specification and installation of wireless telecommunications systems, such as radio, cellular, and phone.
Strong communications and presentation skills
Strong ability to organize and coordinate a team to design and build out a project.
Demonstrated problem-solving skills and attention-to-detail.
Working knowledge of standard office computer software (e.g., Excel, Word, PowerPoint, etc.).

Education:

Bachelor’s degree in electrical engineering or related discipline.
Advanced degree preferred.

Experience:

Five (5) years of experience with AMI architectures, protocols, and technologies, such as cellular, RF-mesh, WiFi, and IoT.
Proficiency in configuring and troubleshooting network infrastructure components, such as routers, switches, and gateways.
Hands-on experience with test equipment, including meters, oscilloscopes, spectrum analyzers, and communication testers.
Strong analytical and problem-solving skills, with the ability to debug complex systems and identify root causes of issues.
Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment.
Detail-oriented mindset with a commitment to quality and customer satisfaction.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$119,350.00-$132,610.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by embracing perspectives our employees bring to the table. We are committed to:

Fostering a workplace where all employees, customers, and stakeholders are respected and valued.
Leveraging the unique talents, perspectives, and life experiences of every employee to drive our ongoing success.
Attracting, developing, and retaining a workforce capable of meeting the evolving needs of our customers while delivering reliable energy and exceptional service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Testimonials

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. “I take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Contact Center
Billing Representative

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description