Supervisor Field Communications

02/17/2023

Locations: Yarmouth, Massachusetts

Check out this video and find out why our team loves to work here!

Role and Scope of Position:
Provides leadership for all field aspects of Supervisory Control and Data Acquisition (SCADA) Remote Terminal Units (RTUs) , Data Concentrators at substations, telemetering equipment, substation communication gateways and Human/Machine Interfaces (HMIs) for T&D assets across Eversource. Provides technical expertise and support to T&D Control Centers, Construction, Test & Maintenance groups, and all Engineering groups. Responsible for cyber security compliance and maintains conformance to all applicable standards for new and existing equipment installation and maintenance. Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience.

At the Senior Supervisor level, in addition to the duties listed above, responsibilities include:
• Serves as the local technical lead or coach for other supervisors
• Develops and coaches other supervisors in various aspects of their role (ie – managing crew performance, daily job briefings and work site visits, safety, O&M/Capital accounting, etc)
• Authorizes re-allocation of resources in situations where conflicting priorities exist (ie – greater than expected field employee absence, therefore, crew re-configurement required)
• Drives innovation and change in business processes
• Leads area work center activities during manager absence
• Represents manager at department, customer, and community meetings

Essential Functions: 

• Ensures the safe and prompt installation, maintenance, and technical support of critical SCADA hardware and various electronic systems, components, and devices.
• Monitors key performance indicators, identifies trends, and takes appropriate actions within his/her jurisdiction.
• Sets clear expectations and provides ongoing feedback to employees regarding their performance.  Effectively addresses performance issues.  Conducts comprehensive performance reviews (per applicable bargaining unit contract). 
• Responsible for the proper application of local union contracts and agreements.  Works with managers and employees to resolve grievances and concerns in a timely and complete manner.
• Directs safety awareness and compliance initiatives within the group, and monitors safety performance.  Champions efforts to achieve world-class excellence regarding safe work practices and procedures, and safety performance.
• Demonstrates and role models a customer-first attitude.  Seeks to quickly resolve customer issues by collaborating with employees and other departments.
• Fulfills storm duty assignments and participates in on-call rotation as required. 

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Working knowledge of power system operations, information technology, SCADA, and state-of-the-art equipment monitoring technology. 

Education:

• A Bachelor’s degree in electrical engineering, electrical technology or equivalent discipline
• Associate degree in electrical engineering, electrical technology or equivalent discipline with a minimum of seven (7) years of experience

Experience:         

• Minimum of five (5) to ten (10) years’ experience is required. 
• Experience in transmission and distribution systems is preferred.   
• Previous supervisory experience is preferred.

Licenses & Certifications:

• Must hold a valid motor vehicle drivers’ license

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee’s work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

Please submit a resume with your application.

• #elecajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.