Customer Service Center Representative II

04/21/2023

Locations: Windsor, Connecticut

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Individual must possess excellent communication and interpersonal skills, be sensitive to external and internal customer needs, and be able to apply analytical skills and exercise sound judgment while interacting with internal and external customers. Individual will perform various detailed billing functions and analysis in connection with gas and electric operations. Individual must be willing to take ownership of and responsibility for every task assigned, anticipating customer expectations and giving the highest priority to customer satisfaction. Proficiency in Excel and Word is a plus.

This is a union represented position. Our compensation starts at $22.77/hour, plus overtime, and an annual bonus based on company and individual performance. We offer a fast-paced environment, excellent working conditions and a collaborative team atmosphere.

POSITION REQUIREMENTS:

• High school diploma, Associate degree preferred
• Strong Team Player, however can work independently as necessary
• Positive Attitude
• Excellent interpersonal written and verbal skills are required
• The ability to be detailed oriented, but can visualize the larger impact of a series of transactions
• Comfortable working with both automated and manual processes
• Proficient knowledge of Excel, Outlook, Word, and PowerPoint
• Ability to multi-task and address multiple priorities simultaneously
• Strong analytical skills
• 2 years of Customer Service Experience; or equivalent preferred.   Other experience will be considered

Qualified candidates must submit a resume with their application.

* = This position is represented by a union.  All terms and conditions of the position, including salary, are terms of the written contract.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.