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Engineer, New Customer Connections

09/27/2019 Locations Westwood-MA

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POSITION: 2-Customer Service Engineer

DEPARTMENT:  New Customer Connections

LOCATION:   Westwood, MA

STARTING RATE OF PAY:  $38.74 p/hr.        

SCHEDULE:   M-F, 7:30AM – 4PM

**Union Represented Position**


This position interacts in a service/technical capacity with customers and their consultants to explain energy use in a range of end use applications.  This position is the primary contact for customers (other than the annually identified strategic accounts) with annual kwh generally of 3.5 million and below.  The service function will apply to all customers without regard to electrical usage.   This position is accountable for the successful delivery of service to assigned customer segments.  Activities require independent initiative, ingenuity, versatility, and judgment in connection with the promotion and development of Eversource’s electric services.

The incumbent is accountable for receiving, resolving or directing resolution of inquiries on existing accounts (i.e. billing amount, date, rate, etc.) for the defined customer segment.

The incumbent is accountable for supporting account executives in the creation, coordination, and work cycle management of work orders for defined customer segments.


1.  Bachelor of Science Degree in Engineering from an accredited educational institution.

2.  Two through five years of proven experience and working knowledge of electro-technologies and end use applications with a broad range of residential, commercial and industrial customers.

3.  Must possess or have access to a personal vehicle and be able and willing to procure a Massachusetts license to operate a motor vehicle.

4.  Customer Focus, Self Control, Results Orientation, Flexibility, and Initiative.


Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Worker Type:


Number of Openings:


EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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  • Engineering, Westwood, Massachusetts, United StatesRemove