Job Description

Field Service Meter Reader

02/26/2025

Locations: Springfield, Massachusetts

Springfield Steelworkers 12026 Physical

Job Opening: R-024765

POSITION: 1 - Field Service Meter Reader

JOB CODE:S1625

LOCATION:Springfield

DEPARTMENT: Meter Reading and Collections

RATE: $41.06 HOURLY

DEFINITION:

AMR/Meter Reading Duties:

Read meters using AMR (ERT) technology such as DCU Data Pak or Handheld reading device in accordance with daily meter reading schedule. Read meters manually, including Power Book accounts and record reads appropriately. Install Itron AMR devices on meter indexes. Accurately record meter number, read and ERT ID in handheld and program ERT. Investigate problem AMR devices to determine cause of problem and take appropriate action to correct. Verify account information such as meter number, meter read, location and size. Process meter reading route data using meter reading computer systems including upload and download. Perform other similar or related duties as assigned.

Collection Duties:

Perform a variety of collection duties to attempt a positive contact which would include the customer making an electronic payment while at the door or locking the customer’s meter for non-payment. Work with the customer to agree on a payment amount and notify the customer to make arrangements with the Customer Contact Center on any overdue balance after the electronic payment is made. Work from collection orders, established regulations and moratorium rules, written and/or verbal instructions in performance of duties. Work warrants with the Sheriff’s office. Complete work order notating action taken and additional information as needed such as customer claiming protections.

Complete necessary work order accurately. Report unusual conditions encountered and special instructions. Report gas leaks and bypasses immediately. Safely operate motor vehicle.

This is a Safety Sensitive position and subject to random drug testing.

May be assigned duties in other Departments in accordance with the Labor Agreement.

QUALIFICATIONS:

Must possess a High School Diploma or GED

Must pass mechanical comprehension test.

Must pass DOT drug screen if not presently in a covered position

Must possess and retain an unrestricted MA vehicle operator’s license and meet safe driver requirements

Must have fitness and ability to perform assigned work

Must have aptitude for figures and demonstrated competence in maintaining records

Must have the ability to deal with customers tactfully and have a good appearance and habits

Must be regular in attendance

Must have the ability to perform assignments safely

Must have the ability to keep required records

SCHEDULE:

Monday through Friday, 7:30AM to 4:00PM. Shift is subject to change.

Residency requirement:Must live within 30 minutes from Springfield area work center.

WAGE PROGRESSION:

Eligible for automatic increases to Maximum Job Rate in accordance with the Labor Agreement.

#custajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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Overview

As a Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource. There are lots of other opportunities in our Customer Group, including Metering and Credit, working with our Business Customers as an Account Executive and working on our Digital Strategy and Voice of the Customer projects.

Success Profile

What makes a successful Customer Group employee?

Check out the top traits we're looking for and see if you have the right mix.

Collaborative
Customer Focus
Team Player
Adaptable
Detail Oriented
Positive

Culture

Our goal is to remain the best energy company in the nation, and to be the first with carbon-neutral operations by 2030.

We will achieve this by valuing the diversity of employees who bring different perspectives to the table. We are committed to:

Creating an inclusive workplace where all employees, customers and stakeholders are respected and valued.
Leveraging the talent, unique perspectives, cultural and life experiences of every employee to ensure our continued success.
Attracting, developing and retaining a diverse workforce that can work together to meet the changing needs of the customers we serve while delivering reliable energy and superior customer service.

Career Path

Associates
Reps
Supervisors
Managers

Employee Quotes

Chad, Customer
Experience Analyst

Meet Chad

“The views of our customers play an enormous role in decisions made at Eversource,” says Chad, Customer Experience Analyst on the Voice of the Customer team. &ldquoI take a great deal of pride in my job to make sure customer sentiments are front and center for our leadership on a constant basis, through our survey research and our Eversource Online Community.”

Lezanne, Customer
Experience Analyst

Meet Lezanne

“Customers are often surprised to learn their appliances use varying amounts of energy during different seasons. Being able to help customers with tips for reducing their energy use is one of the most rewarding parts of my job. ”community we serve.”

Candaliza, Contact
Center Representative

Meet Candaliza

“Many of our customers are spending more time at home, and we understand they are increasingly reliant on their power to be able to function and work remotely”, says Candaliza, Contact Center Representative in Manchester. “For the past year, I have been able to assist customers during snowstorms, damaging outages and with everyday questions about their bills from my home office. The true benefit is that I can be available to field these calls within a moment's notice, at all hours of the night during emergencies if needed, knowing that my only commute is to the other room.”

Job Description