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Supplier Contract Services Coordinator

02/11/2019 Location Berlin, Connecticut; Westwood, Massachusetts

Job Description Summary:

The primary role of this position is to provide administrative services for the management of all IT Managed Service contracts. The Coordinator will also ensure and coordinate the collection of all monthly supplier deliverables and obligations as well as all supplier metrics such as service level measures and key measurements. This person will be responsible for, and manage, the repository that contains all contractual agreements and all documentation pertaining to changes to the services provided by the supplier as well as all metric documentation. A separate role of this person will be to act as our UNITE consortium coordinator for the collection, completion, and distribution of utility surveys.

  • Data collection of CSLs (Critical Service Level), KMs (Key Metrics), D&Os (Deliverables and Obligations), RCAs (Root Cause Analysis), CCRs and all contractual commitment information to be used by Administrator for analysis
  • Handles all UNITE (Consortium of 20 companies) activities including survey responses and distribution, Business Metrics data collection and Benchmarking
  • Responsible for the UNITE survey process including survey collection, completion, response, and distribution using the consortium standard
  • Provides support to Eversource Business Units regarding questions and issues arising from the delivery of Services.
  • Ensures compliance to contract processes 
  • Maintains repository and ensures version control of all Managed Service Agreements and on-going documentation
  • Tracks and documents contract change activity for all supplier documents
  • Works with suppliers to ensure the delivery of contract obligations

Worker Type:


Number of Openings:


SEO Category:

Administrative Jobs

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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