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Domain Architect - Change Management

10/30/2019 Locations Berlin-CT

Check out this video and find out why our team loves to work here!

JOB DESCRIPTION SUMMARY:

Service Management Analyst 
Change Management:
•    Plan, manage and improve change management tools and processes
•    Coordinate interfaces between change management and other ITSM/ITOM/ITBM processes
•    Participate in CAB meetings and evaluate effectiveness of CAB reviews and processes
•    Manage internal escalations and resolutions for scheduling roadblocks
•    Analysis and reporting on process KPIs, develop plans for optimizing delivery of this function/process

Change Management:

  • Plan, manage and improve change management tools and processes
  • Coordinate interfaces between change management and other ITSM/ITOM/ITBM processes
  • Participate in CAB meetings and evaluate effectiveness of CAB reviews and processes
  • Manage internal escalations and resolutions for scheduling roadblocks
  • Analysis and reporting on process KPIs, develop plans for optimizing delivery of this function/process

Configuration Management - responsible for the accuracy of Eversource’s configuration and asset management repositories required to deliver IT services.

  • Design and maintain the Configuration Management plan, policies, standards, and Configuration Management Database (CMDB)
  • Plan and manage support for CMDB/AMDB and Service Asset and Configuration Management (SACM) process
  • Coordinate interfaces between SACM and other processes and data sources
  • Accountable for the logical models and data dictionary associated with configuration items and their relationships with other CIs and business services, and assets and related billing and contract information.
  • Chair CMDB / AMDB Governance body to define and maintain the structure of the databases, including CI types, naming conventions, required and optional attributes and relationships and assets within Asset Management Database (AMDB)
  • Train staff in SACM principles, processes and procedures
  • Perform audits and own gap remediation
  • Analysis and reporting on process KPIs, develop plans for optimizing delivery of this function/process

To be successful in this position, you will bring:

  • A bachelor’s degree and five years of relevant experience in Computer science, management information systems, or related field of study preferred.
  • Demonstrated expertise in the ServiceNow platform, with specific emphasis on the modules deployed at Eversource, including but not limited to, change management, configuration management, hardware and software asset management, orchestration, artificial intelligence, machine learning.
  • Excellent oral, written and presentation skills to communicate, persuade and influence decision-making, paired with active listening skills.
  • Analytical and problem-solving skills.
  • Subject matter expertise for area(s) of responsibility.

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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