Associate Consultant, Business Change Support at EVERSOURCE

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Associate Consultant, Business Change Support

08/31/2022 Locations Berlin-CT; Windsor-CT; Westwood-MA; Manchester-NH
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Check out this video and find out why our team loves to work here!

In this role you will be a member of the Business Change Support team supporting Customer Care with planning and implementing technical solutions. The Business Change Support team is responsible for working with Customer Care, IT and various stakeholders to ensure smooth, defect free and timely delivery of Customer Group projects, enhancements as well as providing support and communication with resolving system issues. With direction, you will be responsible for testing system changes, assisting with implementation for system support that directly impact critical business goals including company targets and customer satisfaction.

  • Execute test plans and implementation plans for Op Co rate testing, by adhering to User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages.
  • Supports system capabilities to deliver enhancements and bug fixes.
  • Assist with specific operating company initiatives and requirements.
  • Assist with reviewing and providing recommendations regarding  changes or upgrades related to regulatory requests, rate changes and business requests
  • Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations
  • Supports developing and running data requests from existing systems, data marts and data warehouses
  • Collaborates with IT and business partners to enhance IT systems in order to make business practices more efficient and economical
  • Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities and business operations
  • Provides assistance to various Customer Care training functions for developing instruction/training
  • Works collaboratively with business and all support partners to drive cross-functional alignment
  • Handles miscellaneous requests as needed (i.e., security requests, projects)

Must be able to work an on-call rotating schedule

Technical Knowledge/Skill:

  • Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources
  • Foundational knowledge of rates, billing, metering and data files
  • Demonstrated aptitude for IT systems and databases
  • Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs
  • Must possess initiative to think several steps ahead in and anticipate needs of customers and employees
  • Be comfortable bringing new ideas to the team that align with Eversource, growth and vision
  • Desire to work collaboratively and experienced in driving projects to completion

Education:

  • Associate degree or equivalent experience.           

Experience:   

  • (2) years related work experience preferably working with IT systems (i.e., C2, CIS systems)              

Licenses & Certifications:

  • N/A

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Job may require travel to various Eversource locations between MA/CT/NH as necessary.
  • Must be able to work off hours and on-call.

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

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