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Administrator, Energy Efficiency Programs

04/19/2023

Locations Berlin, Connecticut

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Job Description

Administrator, Energy Efficiency Programs

04/19/2023

Locations: Berlin, Connecticut

Check out this video and find out why our team loves to work here!

If you enjoy helping customers and you have an interest in energy efficiency, take this opportunity to help improve customer satisfaction and interaction with our programs.

In this role, you will provide customer service support to residential customers and business owners who need guidance and have questions about Eversource’s energy efficiency programs. Excellent interpersonal and listening skills as well as patience are a must since you will have direct interaction with customers. You will interact with customers over the telephone and internet while also completing tracking system lead processing for residential and/or commercial/industrial customers and potentially reporting and rebate processing for energy efficiency programs.  This individual may also provide administrative support to other areas of Energy Efficiency from time to time.

Essential Functions

  • Responsible for directly helping residential and business customers/contractors in a level-headed manner to provide correct energy efficiency information and, referral services, and eligibility requirements
  • Respond to inquiries that stem from the “Energy Insight” project
  • Utilizes various company systems to verify customer data, identifies appropriate services for customers and initiates projects
  • Represents Eversource in a professional manner while providing written and verbal communication to customers and stakeholders
  • Supports energy efficiency staff as needed with various assignments related to program implementation, tracking, and reporting

Qualifications

   Technical Knowledge/skills:      

  • Works well as a team player, a self-starter, and has demonstrated multi-tasking capability
  • Ability to empathize with the customer and provide guidance while staying patient and respectful
  • Strong sense of prioritization and flexibility to change
  • Level-headedness in the face of multiple competing priorities and challenging circumstances
  • Strong written and oral communication skills
  • Strong working knowledge of Microsoft Excel, Word, and PowerPoint
  • Ability to understand general technical and detailed program information and communicate to customers and third-party contractors. 

    Education

  • Associate degree in business, marketing, or equivalent work experience

    Experience:               

  • Five (5) plus years related experience required

JOIN OUR TEAM!

Eversource is recognized as one of the top utilities in the country specializing in energy efficiency solutions for our customers. Our team of energy experts works with residents, businesses, designers, and contractors across New England to advance clean energy solutions. We provide our customers with the expertise necessary to improve comfort, increase business performance, and lower energy costs. We are building the region’s premier energy efficiency team and are seeking candidates from diverse backgrounds.

Why Eversource?

Serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire, and employing a workforce of more than 8,000 New Englanders, Eversource represents one unified company across three states.

The energy efficiency solutions provided by Eversource have received top honors from national organizations such as ENERGY STAR, American Council for an Energy Efficient Economy, and Northeast Energy Efficiency Partnerships. Ceres ranks Eversource as the #1 Energy Efficiency Provider in the Nation! Come make a difference and work for an employer who is a leader in the industry.  We have a great working environment, excellent compensation and benefit programs, and opportunities for growth.

#cengajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Overview

Clean Energy is our future. It's core to our commitment to lead our industry in clean energy and is a critical element of our business today and in the future. Learn more about some of our clean energy initiatives and how you can add value.

We're proud to have been recognized as the #1 Energy Efficiency Provider in the Nation, saving customers more than 1 billion kWh of energy a year and reducing carbon dioxide emissions by more than 4 million metric tons. Learn more about what our team does?

About us

We are Eversource

At Eversource, our mission is to safely deliver reliable energy and superior customer service to our electric, natural gas and water customers across New England. We do this ethically, respectfully and honestly to meet the expectations of our customers, regulators and ourselves.

Men at work

Check out this video about Energy Efficiency at Eversource with Vice President Tilak Subrahmanian.

Person sitting at their desk talking.

Success Profile

What makes a successful team member?

Check out the top traits we're looking for and see if you have the right mix.

  • Collaborative
  • Customer Focus
  • Team Player
  • Positive
  • Achiever
  • Socially Conscious

Culture

  • If you have innovative ideas, are passionate about helping customers live and use energy more efficiently, and are focused on positively impacting the environment, this is the group for you. We promote and advance a high-energy work environment and value employees who bring new ideas that help us work smarter in supporting our customers. Come make your mark and a real difference working for an innovative industry leader.
  • As part of our team of energy experts, you'll support the energy transformation across New England. Our team shares a commitment to sustainability that motivates our day-to-day work providing solutions for a clean energy future. By joining us, you will be at the forefront of advancing clean/renewable energy, energy efficiency, battery storage, demand response and demand management, electric vehicle charging, and more.
  • Our Environmental Affairs team is focused on meeting or exceeding compliance with environmental regulations to improve air quality, protect water resources, reduce waste and responsibly manage pollutants. We strive to promote sustainability throughout the company and actively work with customers, community members, environmental groups, regulatory agencies, and civic partners to promote transparent operations.

Employee Quotes

Rob, Environmental
Coordinator

Meet Rob

Rob's commitment to the environment extends beyond his role as one of our Environmental Coordinators. Rob is also a leader of our employee Green Team and organizes quarterly recycling initiatives. “My passion for caring for the environment really began when I became a father. I care about my kids future and the world they'll live in.”

Justin, Project Manager
in Business Development

Meet Justin

“I'm proud to be with Eversource because we are acting as a leader by embracing the move to the new clean energy economy that is customer—and technology-focused.”

Fara,
Associate Energy Efficiency Consultant

Meet Fara

I am an Energy Efficiency Consultant for Eversource Energy. I joined the company as a Coop/Intern while in graduate school, working out of the Berlin, CT office. After graduating, I was hired full time to join the Energy Efficiency Gas team in Westwood, MA. Eversource has a goal to be carbon neutral by 2030 and energy efficiency plays a major role in achieving this. I am very passionate about Energy Efficiency because it helps in reducing our customers carbon footprint which in turn helps to protect the environment. My role is like that of a project manager. I manage the process from sourcing for opportunities to save energy up until final installation of these energy efficiency measures. A lot of these measures are also incentivized through the offerings from the states we operate in, so our customers don’t have to cover the entire cost. It is a very fulfilling job because I get to see in real time carbon emission reduction while also helping our customers save money.

Job Description

Administrator, Energy Efficiency Programs

04/19/2023

Locations: Berlin, Connecticut

Check out this video and find out why our team loves to work here!

If you enjoy helping customers and you have an interest in energy efficiency, take this opportunity to help improve customer satisfaction and interaction with our programs.

In this role, you will provide customer service support to residential customers and business owners who need guidance and have questions about Eversource’s energy efficiency programs. Excellent interpersonal and listening skills as well as patience are a must since you will have direct interaction with customers. You will interact with customers over the telephone and internet while also completing tracking system lead processing for residential and/or commercial/industrial customers and potentially reporting and rebate processing for energy efficiency programs.  This individual may also provide administrative support to other areas of Energy Efficiency from time to time.

Essential Functions

  • Responsible for directly helping residential and business customers/contractors in a level-headed manner to provide correct energy efficiency information and, referral services, and eligibility requirements
  • Respond to inquiries that stem from the “Energy Insight” project
  • Utilizes various company systems to verify customer data, identifies appropriate services for customers and initiates projects
  • Represents Eversource in a professional manner while providing written and verbal communication to customers and stakeholders
  • Supports energy efficiency staff as needed with various assignments related to program implementation, tracking, and reporting

Qualifications

   Technical Knowledge/skills:      

  • Works well as a team player, a self-starter, and has demonstrated multi-tasking capability
  • Ability to empathize with the customer and provide guidance while staying patient and respectful
  • Strong sense of prioritization and flexibility to change
  • Level-headedness in the face of multiple competing priorities and challenging circumstances
  • Strong written and oral communication skills
  • Strong working knowledge of Microsoft Excel, Word, and PowerPoint
  • Ability to understand general technical and detailed program information and communicate to customers and third-party contractors. 

    Education

  • Associate degree in business, marketing, or equivalent work experience

    Experience:               

  • Five (5) plus years related experience required

JOIN OUR TEAM!

Eversource is recognized as one of the top utilities in the country specializing in energy efficiency solutions for our customers. Our team of energy experts works with residents, businesses, designers, and contractors across New England to advance clean energy solutions. We provide our customers with the expertise necessary to improve comfort, increase business performance, and lower energy costs. We are building the region’s premier energy efficiency team and are seeking candidates from diverse backgrounds.

Why Eversource?

Serving more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire, and employing a workforce of more than 8,000 New Englanders, Eversource represents one unified company across three states.

The energy efficiency solutions provided by Eversource have received top honors from national organizations such as ENERGY STAR, American Council for an Energy Efficient Economy, and Northeast Energy Efficiency Partnerships. Ceres ranks Eversource as the #1 Energy Efficiency Provider in the Nation! Come make a difference and work for an employer who is a leader in the industry.  We have a great working environment, excellent compensation and benefit programs, and opportunities for growth.

#cengajd

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource’s HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Apply

Benefits

Eversource employees are committed to providing reliable energy and superior customer service—and that's why we are committed to providing our employees with a highly competitive total rewards package. In addition to wages and salaries, the benefit programs Eversource offers its employees and family members are a significant part of the total rewards.

Healthcare, Wellness & Disability Protection for you and your Family

  • Comprehensive Medical, Prescription, Dental, and Vision Plans, choose the coverage that is right for you and your family
  • High deductible health plan option, with generous health savings account (HSA), employer contribution, ($500 individual; $1,000 employee +1 or more)
  • Company-paid employee life and accident insurance and options to purchase additional coverage for you and your family
  • An award-winning Wellness Program provides up to $200 annually for employees and spouses to adopt and maintain healthy lifestyles
  • Health and Dependent care reimbursement accounts
  • Sick Time, Short-Term & Long-Term Disability Plans

Work/Life Balance Benefit Programs

  • Employee Assistance Program (EAP)
  • Multi-faceted Behavioral Health Program
  • Care@Work Program (child/elder care), membership/stipend for emergency services
  • Adoption Assistance (eligible employees)
  • Tuition Reimbursement, Student Loan Refinancing & Student Debt Counselling
  • Voluntary benefits platform to access discounted home & auto, identity protection and pet insurance
  • Charity donation gift matching
  • Volunteer hours at local charities with rewards to our Wellness Program
  • Generous time off
  • Business Resource Groups for social connection and career development

Retirement Benefits for a Secure Future

  • 401k: Up to 100% Employer Match on first 3% of employee's contributions
  • K-Vantage: Additional Employer Contribution to the 401k based on age and years of service (2.5% to 6.5%)
  • Med-Vantage HRA: Age 40+, receive annual $1,000 contribution to an HRA for post-employment qualified medical expenses

Eversource Sustainability

Sustainability is embedded into all that we do. To learn about our progress in important areas including technology innovations, our growing renewable energy portfolio, the environmental considerations of our operations, and how we personally contribute to the vitality of our communities and grow our business in a responsible manner, please read our Eversource Sustainability Report.

We're committed to:

  • Fully integrating environmental, social and governance (ESG) initiatives into all of our business practices
  • Achieving carbon neutrality in our operations by 2030
  • Delivering reliable energy while integrating clean, renewable resources that support New England's emission-reduction goals
  • Investing in the innovation of energy infrastructure and new technologies
  • Promoting racial and social justice

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